Shipping Policy
 

Please read the following Privacy & Policy carefully. When purchasing products, we assume that you read and agreed to our terms and conditions.

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Once we receive your payment, your order information will be emailed to your email address within minutes. If you don’t receive such email in 24 hours, please contact us via our support center, we will check your order in our system and sync your purchase.

Refund 

Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.  We however offer altertion services, do contact us if you need alterations done on your garments.   

We will be glad to offer you a free remake whether garments can’t be adjusted (if the garment delivered is different from the original order)

In situations like that, garments can be returned to:

Postal address: 145 Griffin court black eagles Drive Gravesend, UK. DA11 9AP

or contact us via telephone: +447404901621 

or email: spencer@idspencer.com